IT Helpdesk Analyst

Our client is looking for a proactive and customer-focused IT Helpdesk Analyst to join their IT team. You’ll be the first point of contact for technical support across the business, ensuring systems run smoothly and users stay productive. Key Responsibilities: • Provide 1st line support to internal users via phone, email, and ticketing system • Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices • Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange) • Install, configure, and maintain IT equipment and applications • Escalate complex issues to senior IT staff or third-party vendors where necessary • Maintain accurate records of incidents, requests, and resolutions • Assist with IT projects, system upgrades, and rollouts • Support warehouse and logistics systems critical to distribution operations About You: • Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role • Good team player and have experience of using Windows 11, Outlook, Word and Excel. Knowledge or experience of any of the following would be desirable: Databases, HTML, Powershell, ODBC Reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, Virtualisation, Basic understanding of networking. • Familiarity with ticketing systems and remote support tools • Excellent problem-solving skills and attention to detail • Strong communication skills with a customer-first mindset • Ability to prioritise and manage multiple tasks in a fast-paced environment • A dynamic, team-oriented working environment This is a service role and you’ll have excellent communication skills, with good written and spoken English. They offer a competitive salary and generous staff discount. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.